Taylor Williams
@taylorwilliams2
Organized records manager and paralegal specializing in compliance, digitization, and client-focused legal support.
South AfricaWhat I'm looking for
I am a results-driven records manager and paralegal with over five years of experience in legal support, technical assistance, and customer service, excelling in remote work and cross-functional collaboration.
I designed and implemented a hybrid records management system that improved retrieval speed by 40%, led firm-wide digitization reducing physical storage by 60%, and trained 30+ staff on compliance and filing standards to increase adherence by 90%.
I maintain high accuracy in legal transcription and case management, achieved a 95% collection rate on claims, reduced litigation backlog by 30%, and deliver timely, secure document handling while continuously improving processes for operational excellence.
Experience
Work history, roles, and key accomplishments
Manager – Records Department
Olsman Peacock and McKenzie Law
Jan 2025 - Present (9 months)
Designed and implemented a hybrid records management system that boosted retrieval speed by 40% and ensured POPIA/GDPR compliance; led digitization reducing physical storage by 60% and trained 30+ staff to increase compliance adherence to 90%.
Freelance Legal Transcriber
Freelance
Feb 2022 - Present (3 years 8 months)
Transcribed court hearings, depositions and legal briefs with high accuracy and confidentiality, maintaining jurisdiction-specific formatting and meeting strict deadlines while managing multiple projects concurrently.
Paralegal / Legal Assistant
DLG Legal Services
Aug 2019 - Dec 2024 (5 years 4 months)
Managed a portfolio of 400+ litigation files, reducing backlog by 30% and achieving a 95% collection rate; maintained calendars to deliver zero missed deadlines and improved customer retention by 20%.
Junior Support Agent
ERS Biometrics
Jan 2019 - Aug 2019 (7 months)
Resolved 90% of software and hardware issues on first call, reduced technical escalations by 35%, and managed client accounts in HubSpot to improve communication tracking and service delivery.
Education
Degrees, certifications, and relevant coursework
Jobduck University
Certificate, Virtual Assistance
2025 - 2025
Completed a Virtual Assistant Course in 2025.
UDUdemy
Certificate, Professional Development
2024 - 2025
Completed multiple professional development courses including Microsoft Office 365 and Customer Success for SaaS between 2024 and 2025.
Deutsche Schule Internationale Pretoria
High School Diploma, General Secondary Education
Completed High School Diploma at Deutsche Schule Internationale Pretoria in 2018.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
Skills
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