@taylorlanzaro
Case manager at Newport Institute coordinating individualized care plans and insurance authorizations for behavioral health clients.
United StatesAt Newport Institute, I coordinate client onboarding, needs assessments, individualized care plans, and weekly check-ins. I also obtain insurance authorizations and help clients navigate coverage, financial assistance, and alternative treatment resources.
At Orthopedic Specialty Group, I led a patient relations team and managed onboarding, discharges, and complex escalations. I established service standards and KPIs, using patient feedback and performance trends to guide process improvements.
Work history, roles, and key accomplishments
Newport Institute
May 2024 - Present (2 years 6 months)
Coordinate client onboarding, needs assessments, and individualized care plans. Analyze operational workflows, oversee administrative tasks, and act as a communication bridge between clinical teams, clients, insurance companies, and outpatient programs.
Oct 2022 - May 2024 (1 year 7 months)
Coordinated employee onboarding, training, and development. Managed client relationships, account records, and CRM documentation, and supported insurance and investment operations.
Orthopedic Specialty Group
Mar 2014 - Oct 2022 (8 years 7 months)
Led and developed a patient relations team, overseeing service quality and daily operations. Managed patient relations, onboarding, discharges, and complex escalations, and developed patient experience strategies.
Degrees, certifications, and relevant coursework
Bachelor's, Psychology
Bachelor's degree in Psychology from Southern Connecticut State University, completed in 2022.
Associate's, Psychology
Associate's degree in Psychology from Housatonic Community College, completed in 2020.
Software and tools used professionally
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