Looking for a job

Tatiana Smith

@tatianasmith

Area Manager II at Amazon who supervises associates and organizes volunteer opportunities supporting community programs.

United States

Message

What I'm looking for

This experience will lead my success in a public affairs environment.

At Amazon, I supervise associates to meet safety, quality, and productivity targets, monitor workflows, and resolve issues in real time. I also organize volunteer opportunities and support community programs aligned with Amazon’s Diversity, Equity, Inclusion goals.

At Kaiser Permanente, I respond to callers’ requests, connect them with appropriate departments, and operate paging systems for incoming calls and emergency announcements. Previously, I was a Branch Manager and Assistant Manager at Enterprise Holdings, where I handled employee performance, customer service, scheduling, and risk and insurance programs.

Experience

Work history, roles, and key accomplishments

Current

Area Manager II

Current

Amazon

Jul 2024 - Present (2 years 4 months)

Supervise a team of associates to meet performance targets in safety, quality, and productivity. Monitor workflows, resolve issues in real time, and promote Amazon's leadership principles and safety culture.

Safety Quality Productivity Workflow Monitoring Leadership Diversity Equity And Inclusion Volunteer coordination Team Leadership Performance Management Safety Culture Diversity And Inclusion

Current

Telephone Operator

Current

Kaiser Permanente

Jan 2023 - Present (3 years 10 months)

Listen to customer requests, refer to directories to answer questions, and provide telephone information. Communicate customer needs to appropriate departments and operate paging systems for emergency codes.

Telecommunications Customer Service Paging Systems Emergency Response Communication Skills

Branch Manager

Enterprise Holdings

Sep 2020 - Aug 2022 (1 year 11 months)

Maintained high employee morale to minimize turnover and maximize customer satisfaction. Reviewed employee performance, planned risk and insurance programs, and evaluated financial reporting systems.

Employee Morale Performance Evaluation Risk Management Financial Reporting Scheduling Customer Satisfaction

Assistant Manager

Enterprise Holdings

Mar 2018 - Sep 2020 (2 years 6 months)

Monitored sales performance to identify areas for improvement and resolved customer complaints. Communicated with clients to provide quality customer service and assisted with new employee training.

Sales Monitoring Customer Service Complaint Resolution Training Performance Reviews

Manager Trainee

Enterprise Holdings

Aug 2016 - Mar 2018 (1 year 7 months)

Cooperated in team relationships, fostering enthusiasm and maintaining mutual trust. Analyzed customer feedback to identify areas of improvement and planned, prioritized, and managed time to increase productivity.

Teamwork Customer Feedback Analysis Time Management Productivity