Tatiana Gonçalves
@tatianagonalves
I deliver customer service, front-desk operations, printing, and administrative support across retail and postal services.
PortugalWhat I'm looking for
I've supported customers at Graphiti Lights Lda – Centro de Cópias Basílio in Sintra since 2016, handling front-desk service, cash register operations, utility payments, postal services, and customer inquiries.
I also create and finish print products, edit text and images, design flyers and invitations, and manage email and phone correspondence. Earlier, I managed tourism reservations and PayPal refunds at We Hate Tourism Tours and assisted customers at Phone House.
Experience
Work history, roles, and key accomplishments
Reprography Technician/ Front Desk Assistant/CTT Assistant
Graphiti Lights Lda
Dec 2016 - Present (9 years 9 months)
Provide customer service at the front desk, operate cash register, process utility payments, perform passport photo services, text and image editing, design marketing materials, manage email correspondence, handle printing and binding services, and create customized products.
Customer Service Intern
Phone House
Jan 2017 - Dec 2017 (11 months)
Assisted customers with phone and accessory purchases during a one-month internship.
Administrative Assistant
We Hate Tourism Tours Lda
Jan 2011 - Dec 2013 (2 years 11 months)
Managed tourist reservation bookings, email correspondence, and PayPal refunds.
Computer Assembly Intern
Databox S.A
Jan 2011 - Dec 2011 (11 months)
Assembled and tested computer hardware components during an internship.
Education
Degrees, certifications, and relevant coursework
CTT Correios de Portugal
Training, Postal Operations
2022 - 2022
Completed training covering cash register operations, parcel handling, and stock management.
Universidade Aberta
Bachelor's Degree, Applied Languages
2020 - 2022
Pursued a Bachelor's degree in Applied Languages, completing the second year before leaving the program.
Centro de Emprego e Formação Profissional
Multimedia Technician Course, Multimedia
2014 - 2016
Completed a Multimedia Technician Course, achieving the 12th grade high school level.
Centro de Emprego e Formação Profissional
Course, Computer Equipment Installation and Repair
2012 - 2013
Completed a course in Computer Equipment Installation and Repair, achieving the 9th grade level.
Tech stack
Software and tools used professionally
Availability
Location
PortugalAuthorized to work in
Salary expectations
Skills
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