At Amazon Development Center, I investigate seller accounts by reviewing account health data, policy violations, listing issues, and performance metrics. I resolve account issues within defined SLAs, validate information across internal data sources, and document case decisions.
At Optum Global Solutions, I processed and validated claims and appeals, investigated denial causes, and reviewed patient records using ICD-10, CPT, and HCPCS. At Ferring Pharmaceuticals, I performed quality control workflows and equipment calibration and validation under SOP, GLP, and GMP standards.
