At Amazon, I manage quality assurance for German-language advertising operations, leading QA analysts, moderator calibration, coaching cycles, and daily workflow delivery. I raised team data quality from 83% to 99% and sustained a 95% data integrity rate through redesigned procedures, proactive data-completion workflows, CAPA, and root-cause investigations.
I build practical systems that make quality repeatable, including a central policy repository, SOPs, wiki documentation, real-time KPI dashboards, and an org-wide Excel training module. I also partner with program managers and trainers as UAT owner, bringing German-language and process expertise to framework validation.
Previously, I provided real-time German–English interpretation at Datamark across medical, insurance, and financial calls. I'm a Six Sigma Green Belt with B2 German fluency and a focus on rigorous, scalable quality operations.
