Tanuja Bhosale
@tanujabhosale
Senior ServiceNow architect driving ITSM automation and governance.
QatarWhat I'm looking for
I am a Senior IT professional with 12+ years of enterprise IT experience, including 8+ years leading ServiceNow ITSM implementations, governance frameworks, and performance management initiatives.
I have architected and delivered scalable ServiceNow solutions across ITSM, SPM, HRSD, CMDB and Safe Workplace modules. My projects reduced manual effort by 30%, improved productivity by 20%, cut duplicate tickets by 40%, and improved asset accuracy by 30% while boosting HR case resolution efficiency by 20%.
I establish IT governance, KPIs and dashboards aligned with ITIL, COBIT and CMMI, and lead integrations with Azure DevOps, Forescout, Ivanti and MS Teams to automate workflows. I hold ServiceNow Certified System Administrator and multiple micro-certifications and bring a collaborative, metrics-driven approach to delivering business-aligned IT services.
Experience
Work history, roles, and key accomplishments
SLSolution Architect
Synoptek India Pvt Ltd
Aug 2021 - Present (4 years)
Architected and delivered ServiceNow SPM, CMDB, HRSD and Safe Workplace solutions, automating processes to reduce manual effort by 30% and improve productivity by 20%, while accelerating request processing 25% and reducing duplicate tickets 40%.
ServiceNow Consultant
Logivention Technologies Pvt. Ltd
Aug 2020 - Aug 2021 (1 year)
Customized ITSM and HRSD workflows and developed dynamic dashboard widgets to improve incident resolution and user engagement. Integrated Forescout to automate CMDB asset synchronization, reducing manual data entry and inconsistencies.
Delivered end-to-end ServiceNow ITSM, HRSD and Service Portal implementations with automation and branded portals to improve efficiency and accessibility; led platform upgrades and instance cloning to minimize downtime. Configured Safe Workplace and email automation to speed ticket creation and routing.
Education
Degrees, certifications, and relevant coursework
SVERI's College of Engineering, Pandharpur
Bachelor of Engineering, Computer Science
Grade: 77%
Bachelor of Engineering in Computer Science with 77% from SVERI's College of Engineering, Pandharpur, Maharashtra.
Tech stack
Software and tools used professionally
Availability
Location
QatarAuthorized to work in
Job categories
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