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Muhammad Jamal Alhaque

@muhammadjamalalhaque

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Experienced IT Enterprise Architect specializing in governance and security.

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What I'm looking for

I am looking for a role that challenges me and offers opportunities for growth in a dynamic organization focused on IT governance and security.

I am an experienced IT Enterprise Architect with a strong focus on IT governance, risk compliance, and security. Over the past 15 years, I have successfully aligned technology initiatives with organizational goals across various industries, including transportation, banking, and retail. My expertise in implementing ISO standards and cybersecurity frameworks has led to significant improvements in operational efficiency and stakeholder trust.

Throughout my career, I have demonstrated a commitment to fostering collaborative relationships and driving operational efficiency through strategic IT governance strategies. I have a proven track record of managing multi-million dollar project portfolios, achieving high compliance rates, and optimizing IT budgets. My dedication to continuous learning and adaptability ensures that I stay ahead of industry trends, allowing me to deliver innovative solutions that meet the evolving needs of organizations.

Experience

Work history, roles, and key accomplishments

Current

IT Governance Risk Compliance & Security Lead

Current

Mowasalat – Karwa

Jan 2018 - Present (7 years 7 months)

Led the development of governance structures and processes to align IT with business strategy, achieving a 30% increase in project success rates. Managed IT risk assessments, reducing security incidents by 25% over two years, and collaborated with executive teams to ensure timely project delivery.

IT Governance Risk Management Cybersecurity Project Management Stakeholder Engagement Budget Management Incident Management Team Leadership

IT Infrastructure Lead

Mowasalat

Dec 2013 - Jan 2018 (4 years 1 month)

Managed the IT Infrastructure Team, ensuring adherence to ITIL best practices. Led projects through all phases, maintained data center health, and optimized IT service costs while fostering a high-performance culture.

ITIL Project Management Data Center Team Leadership Cost Optimization Service Delivery Documentation Vendor Management Performance Analysis

IT Systems Engineer

Mowasalat

Apr 2008 - Dec 2017 (9 years 8 months)

Administered and maintained the data center, ensuring optimal performance and support for IT services. Acted as the first responder for system issues and optimized system performance through best practices.

Data Center System Administration Virtualization Incident Management Performance Monitoring Capacity Planning Troubleshooting Network Management

IT Consultant / Engineer

National Bank of Oman

May 2006 - Oct 2007 (1 year 5 months)

Provided IT support for over 500 clients, including hardware and software installations. Successfully upgraded systems and conducted network planning, ensuring efficient operations across branches.

Troubleshooting Documentation System Administration software upgrades

Customer Support Engineer

Apex e Tech

Nov 2003 - Apr 2006 (2 years 5 months)

Engaged in pre-sales activities and technology demonstrations while building long-term client relationships. Drove customer satisfaction through tailored IT solutions and effective implementation.

Customer Support Sales Relationship Management Pre Sales Implementation Client Engagement Market Analysis

IT Administrator

English Boot House

Oct 2002 - Nov 2003 (1 year 1 month)

Managed website administration and security for an e-commerce platform, enhancing online visibility and user experience. Supported overall network infrastructure for seamless operations.

Infrastructure Security Management User Experience Marketing Technical Support Content Management SEO

Marketing Engineer

Vantage e Solutions

Jan 2001 - Sep 2002 (1 year 8 months)

Provided sales and technical support for corporate clients in website design and development. Managed accounts and contributed to proposal submissions and tender preparations.

Sales Support Technical Support Web Development Account Management Proposal Writing Marketing Project Management Communication Skills

IT Systems Coordinator

Information Technology System Ltd.

Jan 1999 - Jan 2001 (2 years)

Supported systems and network engineers while providing customer service for various clients. Promoted from computer operator to technical coordinator due to performance.