Tannu Gupta
@tannugupta
IT program and portfolio manager delivering enterprise transformation with ServiceNow.
United StatesWhat I'm looking for
I run the Governor’s IT Transformation Program to improve efficiency, transparency, and customer satisfaction, and I keep large engagements on track with risk reviews, project governance, and executive status reporting. Since Nov 2022, I’ve led 40+ enterprise-scale programs spanning infrastructure modernization, service automation, cybersecurity, and digital experience.
I architected and deployed a ServiceNow-based IT Service Management ecosystem (ServiceHub), integrating SPM, GRC, CMDB, and ITAM to standardize and automate enterprise processes. I also operationalized real-time billing and asset intelligence for 68K+ devices, delivered a hybrid governance model across 17+ agencies and 450+ stakeholders, and advanced CBMS Enterprise Cloud Migration with monitoring and security controls.
Experience
Work history, roles, and key accomplishments
IT Program/Portfolio Manager
Governor's Office of Information Technology
Nov 2022 - Present (3 years 9 months)
Led digital transformation initiative overseeing 40+ enterprise-scale IT programs across infrastructure modernization, service automation, cybersecurity, and digital experience design.
Policy and Contracts Manager
North Carolina Project Management Institute
Jan 2021 - Present (5 years 7 months)
Formulated, reviewed, and refined policies and contracts to support transactions and relationships with vendors and customers.
Data Manager
Together for Resilient Youth
Jan 2020 - Present (6 years 7 months)
Formulated techniques for quality data collection and established rules and procedures for data sharing with upper management and external stakeholders.
Program Manager
City of Durham
Jun 2016 - Oct 2022 (6 years 4 months)
Strategized and executed Mayor's Poverty Reduction Initiative and Equitable and Green Infrastructure Initiative, managing 6 task forces and a Policy Steering Committee.
Graduate Research Assistant
North Carolina Central University
Jan 2015 - Dec 2016 (1 year 11 months)
Worked with Census data to develop and analyze reports on socioeconomic variables using SPSS and SAS.
Management Analyst
City of Durham
Jul 2015 - May 2016 (10 months)
Developed divisional performance metrics for annual budget and managed the Municipal Equality Index project, improving score from 37 to 60 points.
Education
Degrees, certifications, and relevant coursework
North Carolina Central University
Master of Public Administration, Public Administration
2014 - 2016
Grade: 4.0
Master of Public Administration degree from North Carolina Central University with a 4.0 GPA.
Indira Gandhi National Open University
Bachelor of Science, Chemistry
2008 - 2012
Grade: 3.8
Bachelor of Science in Chemistry from Indira Gandhi National Open University with a 3.8 GPA.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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