Tanisha Reid
@tanishareid
Dedicated Community Health Aide with expertise in hospitality and customer service.
What I'm looking for
I am a passionate Community Health Aide with extensive experience in public health and customer service. My journey began with a solid educational foundation in Hospitality and Tourism Management, complemented by certifications in Digital Foundations and Data Fundamentals. I have consistently sought to contribute positively to my community through various roles, including my current position at the Western Regional Health Authority, where I conduct inspections and assist public health inspectors.
Throughout my career, I have honed my communication and analytical skills, enabling me to effectively engage with diverse populations. My previous roles as a Housekeeping Instructor and Collections Agent have equipped me with the ability to teach, mentor, and provide exceptional customer service. I take pride in my ability to adapt to different environments and challenges, always striving for excellence in every task I undertake.
Experience
Work history, roles, and key accomplishments
Community Health Aide
Western Regional Health Authority
Jan 2020 - Present (5 years 5 months)
Conducted inspections of residential premises for vector breeding sites and environmental issues, assisting Public Health Inspectors with various inspections including burial, food shops, meat, restaurants, and schools. Assisted at the airport with temperature checks and sanitization, conducted interviews for Food Handlers Permit applicants, and maintained applicant data.
Housekeeping Instructor
Flankers Skill Training Institute
Jan 2019 - Dec 2020 (1 year 11 months)
Taught students the fundamentals of Housekeeping, prepared comprehensive lesson plans, and developed and marked tests. Planned practical sessions, managed student registers, and provided counseling to students.
Collections Agent
Lighthouse Consulting Inc.
Jan 2017 - Dec 2019 (2 years 11 months)
Contacted customers to collect credit card payments, offering various payment methods and suspension options. Addressed customer queries and provided financial advice to facilitate payment resolution.
Collections/ Customer Service Agent
Conduent
Jan 2013 - Dec 2017 (4 years 11 months)
Contacted customers to collect student loan payments, providing detailed payment plans and suspension options. Followed up on queries, offered information on loan forgiveness and discharge, and processed payments to close accounts.
Front Desk Agent
Iberostar Hotels and Resorts
Jul 2016 - Aug 2016 (1 month)
Managed guest check-ins and check-outs, processed reservations, and handled currency exchanges. Received and logged complaints, assisted with room changes for unsatisfied guests, and provided information on hotel amenities.
Customer Service Agent
Alliance One
Jan 2012 - Dec 2013 (1 year 11 months)
Received calls regarding landline, cellphone, internet, and TV services, creating logs for technicians to resolve issues. Assisted customers with phone top-ups, added data and voice plans, and escalated ongoing issues.
Customer Service Representative/ Concierge
Jamaica National Building Society
Jan 2009 - Dec 2011 (2 years 11 months)
Provided comprehensive information on banking products and services, assisting customers with account inquiries both in person and over the phone after verification. Managed filing, responded to overseas correspondence, and set up/re-pinned ATM cards.
Education
Degrees, certifications, and relevant coursework
Anchovy High School
High School Diploma, General Studies
Activities and societies: Most Outstanding Youth Group Redemption Chapel in 2005; Perfect Attendance (Trophy) in 2003.
Completed secondary education, achieving qualifications in various Caribbean Examination Council subjects including Agricultural Science, Office Administration, Principles of Business, Information Technology, English A, Mathematics, and Social Studies. Developed a broad academic foundation across multiple disciplines.
Mona School of Business & Management
Certificate, Digital Foundations and Data Fundamentals
Completed a certificate program in Digital Foundations and Data Fundamentals. Gained foundational knowledge in data management and digital concepts relevant to modern business environments.
Mona School of Business & Management
Certificate, Community Health Aide
Earned a Certificate of Achievement as a Community Health Aide. Developed essential skills for assisting in public health initiatives and community well-being programs.
Montego Bay Community College
Associate of Science, Hospitality and Tourism Management
Activities and societies: Third Place Best Performer TPDCo. (TEAM Jamaica) in 2014.
Pursued an Associate of Science degree in Hospitality and Tourism Management, specializing in Travel and Tourism. Gained comprehensive knowledge in hotel operations, tourism principles, and travel industry practices.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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