Open to opportunities

Tania Esu

@taniaesu

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Experienced administration and training manager focused on operations, program development, and customer service.

Nigeria

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What I'm looking for

I seek a role where I can lead operations and training, implement efficient systems, mentor staff, and drive community-focused program outcomes.

I am an administration and training professional with experience managing operations, developing training programs, and coordinating events in education and service organizations.

At Loktim Health and Fitness Sports School I oversaw daily operations, created comprehensive training programs, coordinated logistics for events, supervised staff, managed budgets, and established community partnerships.

I have broad customer-service and call-center experience supporting policyholders and healthcare beneficiaries, resolving inquiries, and assisting with enrollment and claims, along with remote administrative roles in projects and literature support.

I bring strong leadership, administrative systems knowledge, research and communication skills, and technical proficiency in Microsoft Office, Google Workspace, and SPSS to roles that require organized operations, people development, and stakeholder engagement.

Experience

Work history, roles, and key accomplishments

Current

Volunteer Event Coordinator

Current

Lions Club Calabar

Dec 2021 - Present (4 years 1 month)

Organized community service projects, led fundraising events and health awareness workshops, recruited and mentored volunteers, and managed logistics to ensure successful execution.

Event Coordination Volunteer Management Community Outreach Fundraising Logistics Public Speaking Project Management

Call Center Agent

Versatel LLC

Sep 2025 - Nov 2025 (2 months)

Provided customer service to Medicare and Medicaid beneficiaries, handling plan inquiries, enrollment support, and claims-related issues while resolving complaints professionally.

Customer Service Enrollment Problem Solving Empathy

Manager and Training Coordinator

Loktim Health and Fitness Sports School

Apr 2025 - Sep 2025 (5 months)

Oversaw daily operations and developed comprehensive training programs for coaches, staff, and student-athletes, managed budgets and procurement, and established local partnerships to improve program reach and cost-efficiency.

Program Development Team Supervision Budget Management Partnership Development Staff Training Sports Administration

Literature Assistant

Freelance

Dec 2024 - Jan 2025 (1 month)

Provided administrative and editorial support for educational and literary projects, managing schedules, coordinating contributors, and maintaining organized records to support project delivery.

Administrative Support Editing Scheduling Record keeping Communication Project Coordination Document Management

Telemarketer

Gfleads

Jan 2024 - Dec 2024 (11 months)

Conducted outbound calls to market plumbing and restoration services, scheduled consultations, met sales targets, and maintained lead databases to track outreach and follow-ups.

Telemarketing Lead Generation Sales Outreach Negotiation Interpersonal Communication

Call Center Agent

Premieres Produces Group

Jan 2022 - Feb 2023 (1 year 1 month)

Handled inbound and outbound calls for policyholders, agents, and brokers, assisted with policy servicing and claims support, and resolved customer complaints to maintain satisfaction.

Customer Service Outbound Calling Policy Servicing Communication Problem Solving

Administrative Assistant

Loktim Health and Fitness Sports School

Jan 2019 - Jan 2020 (1 year)

Provided administrative support including scheduling, records management, and client communications; implemented a digital filing system to reduce retrieval time and supported event planning and HR onboarding.