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Tanaka Gwatidzo

@tanakagwatidzo

SAP CRM/CX and SD consultant at Barloworld Equipment, supporting service, billing, and claims management solutions.

At Barloworld Equipment, I supported SAP CRM and SD solutions covering service orders, pricing, billing, and service contracts. I also worked on integrations with other SAP modules and customer services.

For the Department of Labour – UIF, I worked on an SAP CRM Social Services implementation involving service requests, case management, and social service billing. I also worked on investigative case management implementations for the Ministry of Justice/ Office of the Attorney General and City of Cape Town.

Under ZIMELE Technologies, I worked as Lead SAP FS Claims Management Consultant for clients in Botswana, Eswatini, and South Africa. The solution components included claims, subclaims, workflow, subrogation and recovery, and integration with FSCD and FI-CO.

My SAP SD and MM project experience includes support and implementations for BMW Group, Volkswagen, and Barloworld Equipment. This work covered sales and purchasing processes, configuration, migration, testing, and integrations with systems including EWM, FICO, CRM, PI, and APO.

Experience

Work history, roles, and key accomplishments

SAP SD and MM Consultant

Barloworld Equipment

Mar 2018 - Oct 2019 (1 year 7 months)

Implemented and supported SAP SD and MM, including new company code setup, VAT changes, configuration, and integration with EWM, FICO, CRM, PI, and APO.

SAP CRM Investigative Case Management Consultant

Judicial Services Commission

Jan 2017 - May 2017 (4 months)

Implemented SAP CRM Investigative Case Management, including service order management and CRM pricing.

SAP CRM Case Management and Investigations Service Order Processing CRM Pricing

SAP CRM Service and Case Management Consultant

City of Cape Town

Implemented SAP CRM Service and Case Management, including service order management, interaction centre, and integration with FICA and Plant Maintenance.

SAP CRM Service Order Processing Service Requests Interaction Centre Installed Base Management Accounts and Contacts FICA Integration Plant Maintenance Integration

Lead SAP CRM Investigative Case Management Consultant

Ministry of Justice/ Office of the Attorney General

Implemented SAP CRM Investigative Case Management, including service request management and integration with OpenText and Fiori.

SAP CRM Case Management and Investigations Service Request Management Accounts and Contacts OpenText SAP Fiori Troubleshooting Debugging CRM UI Application Enhancement Tool SQL

Lead SAP FS Claims Management Consultant

ZIMELE Technologies

Provided support and project implementation for SAP FS Claims Management, including claim and subclaim management, BRF, workflow, and integration with FSCD and FI-CO.

SAP FS Claims Management Claims Subclaim Document Management BRF+Workflow Management Case Management Integration SAP FSCD Pension Runs Subrogation Recovery Business Partner FI CO Integration

SAP CRM Social Services Consultant

Department of Labour – UIF

Implemented SAP CRM Social Services components including service request management, service order management, and billing for social services.

SAP CRM Service Request Management Service Order Processing BRF+Social Media Applications Social Service Plan Social Deduction Plan Social Services Billing Invoicing Case Management Systems

SAP SD Functional Consultant

BMW Group

Provided SAP MM and SD support, including data uploads, migration, purchasing, and integration with MM and FICO modules.

SAPMM SAP SD LSMW Purchasing Vendor Transitions Customer Migration Invoice Management Interface Monitoring Vehicle Management VIN Numbers Debugging Sales Order Management Billing Pricing FICO Integration

SAP CRM Case Management Functional Consultant

Motor Vehicle Accident Fund

Implemented SAP CRM Case Management, including order management, activity management, and integration with ERP.

SAP CRM Case Management Order Management Activity Management Accounts and Contacts Service Order Processing Service Request Management ERP Integration

SAP CRM | Social Services | Case Management Functional Consultant

National Social Security Authority of Zimbabwe

Implemented SAP CRM Social Services and Case Management, including service request management, service order management, and billing for social services.

SAP CRM Service Request Management Service Order Processing BRF+Social Media Applications Social Service Plan Social Deduction Plan Social Services Billing Invoicing Case Management

SAP CRM | C4C Hybris | SD Functional Support Consultant

Barloworld Equipment

Provided support for SAP CRM, C4C Hybris, and SD, including service order management, pricing, and integration with various SAP modules.

SD and MM Consultant

Barloworld Equipment United Kingdom

Implemented and supported SD and MM for a new company code, including requirements gathering, configuration, and integration with EWM, CRM, and FICO.

SAP CRM Functional Consultant

Zimbabwe National Roads Authority

Provided SAP CRM functional consulting, focusing on CRM Marketing and CRM Service.

SAP CRM CRM Marketing CRM

Lead SAP CRM and SD Support Consultant

Barloworld Equipment

Provided support and project implementation for SAP CRM and SD, including service order management, pricing, and integration with various SAP modules.

SAP SD Functional Consultant

Volkswagen

Implemented and supported SAP SD, including requirements gathering, configuration of sales and billing processes, and integration with EWM, CRM, and FICO.