Shantel Human
@shantelhuman
I deliver SAP Solution Manager and SAP Cloud ALM implementations, monitoring, compliance, and operational support.
South AfricaWhat I'm looking for
I've delivered SAP Solution Manager and SAP Cloud ALM implementations, monitoring, and operational support for Gijima, KochaSoft, and NTT Data. My work covers process and requirements management, ChaRM, ITSM, Test Suite, release management, and business and technical monitoring.
I also coordinate audits, assess compliance risk, implement corrective actions, and maintain audit readiness. I configure SAP Cloud ALM health, integration, exception, real-user, job, automation, and business-process monitoring, with dashboards, alerts, custom metrics, and end-to-end validation.
Experience
Work history, roles, and key accomplishments
SAP Functional Consultant
Gijima
Apr 2026 - Present (5 months)
Provides SAP Solution Manager functional and technical support and manages SAP Solution Manager authorizations.
SAP Solution Manager Consultant & Compliance Manager
KochaSoft
Oct 2022 - Oct 2025 (3 years)
Delivered SAP Solution Manager implementations and support, including process management, change request management, and IT service management. Conducted compliance risk assessments, coordinated audits, and developed compliance policies and training programs.
SAP Solution Manager/SAP Cloud ALM Consultant & Test Manager
Feb 2017 - Sep 2022 (5 years 7 months)
Provided SAP Solution Manager functional and technical support and implementations, and configured SAP Cloud ALM monitoring. Coordinated testing, collected documentation, assisted with audits, and performed daily SAP support and system administration.
Managed call center administration, escalated support issues, and coordinated client reporting and meetings. Handled SLA management, timesheets, SharePoint site management, resource management, and SAP password resets.
Education
Degrees, certifications, and relevant coursework
SAP
C_STC certification, SAP Cloud ALM
Currently pursuing C_STC certification (Solution Transformation consultant with SAP Cloud ALM).
Matric
Matric, General
Completed matriculation in 2000.
SAP
SAP Solution Manager Configuration for Operations (SM100), SAP Solution Manager
Completed SAP Solution Manager Configuration for Operations (SM100) certification.
SAP
SAP Change Request Management (SM255), SAP Solution Manager
Completed SAP Change Request Management (SM255) certification.
SAP
SAP IT Service Management (SM250), SAP Solution Manager
Completed SAP IT Service Management (SM250) certification.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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