At ModSquad, I manage a portfolio of US and Canadian businesses using outsourced customer support, moderation, and community teams. I’m the main point of contact for client leaders, and I handle renewals, upsells, and cross-sells while keeping clients and delivery teams aligned.
Before ModSquad, I led account management for a national retail partner network at Supreme Ventures Ltd., where my team finished above its annual target with strong partner retention. Earlier, at The Gleaner Company (Media) Limited, I managed advertising clients and campaigns across traditional and digital channels, helping clients grow through tailored media strategies.

