Open to opportunities

Tamara Kiknavelidze

@tamarakiknavelidze

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Branch Manager and Head Teacher who drives enrollment growth, KPI performance, and high-quality English instruction.

Georgia

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What I'm looking for

I’m looking to lead operations where I can turn data into results—growing enrollment, coaching teams, and delivering exceptional customer experiences with modern tools and clear KPIs.

I’m an experienced Branch Manager and Head Teacher, combining day-to-day school operations with team leadership to deliver measurable results. I lead consultative admissions, diagnostic placement, and ongoing performance management—always grounded in clear standards and high service quality.

At Home English Club, I increased student enrollment to 90% by running target-driven school presentations and diagnostic language assessments. I also sustained an 85% retention rate through high-touch, trust-based communication with parents and students, supported by proactive conflict-resolution and issue escalation prevention.

I built strong execution habits by designing a dynamic roster system that delivered 100% on-time KPI fulfillment and task submissions. I overhauled onboarding and training with a structured mentorship program, boosting team service quality ratings by 25%, while standardizing curriculum rollouts to improve operational efficiency and lesson consistency.

I’m data-informed and process-driven: I analyze performance and student metrics to support senior management decisions and eliminate bottlenecks. I modernize learning delivery with EdTech, interactive learning management systems (LMS), and AI-powered tools—while also bringing Communicative Language Teaching (CLT) methodology and hands-on instruction to young learners, teens, and adults.

Experience

Work history, roles, and key accomplishments

Head Teacher & Branch Manager

Home English Club

Jan 2024 - Jan 2026 (2 years)

Led consultative admissions and intake, increasing student enrollment to 90% via accurate placement and conversion. Drove 85% retention through high-touch parent/student communication, and delivered 100% on-time KPI fulfillment through roster scheduling, onboarding, and standardized curriculum rollout.

Admissions Retention Management KPIs Team Leadership Staff Scheduling Curriculum Standardization

Educational Consultant & Translator

Freelance

Jan 2016 - Jan 2024 (8 years)

Provided English tutoring for young learners, teens, and adults while delivering accurate, culturally appropriate translations across multiple document types. Managed client-facing delivery across an 8-year period, maintaining professional language consistency and continuity.

English tutoring Client Management Mentoring Quality Assurance Language Assessment Bilingual Communication

Call Center Operator

Bank of Georgia

Jan 2012 - Jan 2013 (1 year)

Processed high-volume daily banking transactions with a focus on account management, issue troubleshooting, and dispute resolution. Supported domestic and international payments (including SWIFT) and handled inbound calls/inquiries to maintain compliance and customer satisfaction.

Customer Support Transaction Processing Dispute Resolution SWIFT Transfers Inbound Calls

Customer Support Officer

USA2Georgia

Jan 2010 - Jan 2011 (1 year)

Managed customer support for international shipment inquiries, providing accurate status updates and proactive resolution of potential delivery delays. Investigated package issues, coordinated with warehouse teams, and maintained detailed interaction and shipment logs while translating policies into clear customer guidance.

Logistics Customer Support Shipment Tracking Troubleshooting Record keeping Policy Translation