Tamahome Santiago
@tamahomesantiago
Psychology student skilled in client service and behavioral analysis.
What I'm looking for
I am a Bachelor of Science in Psychology student with practical experience in customer-facing roles and healthcare support. I bring a background that started in IT and transitioned into psychology, giving me a broad perspective on people and systems.
I have worked as a dental assistant/secretary handling clinical assistance, instrument sterilization, scheduling, patient records, billing, and front-desk responsibilities. I’ve also performed sales and customer service roles in retail and food service, developing strong communication and transaction-handling skills.
My strengths include negotiation, presentation, time management, problem-solving, and teamwork, paired with hands-on experience as a barista and customer representative. I am comfortable using POS systems and managing customer inquiries via phone and digital channels.
I am motivated to apply my understanding of human behavior and service-focused experience to roles that involve client interaction, patient support, or community-focused work, while continuing to grow academically and professionally in psychology.
Experience
Work history, roles, and key accomplishments
Dental Assistant
Unknown
Jan 2022 - Jan 2024 (2 years)
Assisted dentist during procedures, sterilized instruments, managed scheduling and patient records, and handled billing and front-desk duties to support clinic operations.
Customer Service Agent
Unknown
Jan 2021 - Jan 2023 (2 years)
Handled customer inquiries via calls, email, and chat, processed transactions at POS, and provided product assistance to improve customer satisfaction.
Barista / Sales Associate
Unknown
Jan 2021 - Jan 2023 (2 years)
Prepared coffee and beverages to recipe, welcomed customers, handled payments, and applied sales and negotiation techniques to drive transactions.
Education
Degrees, certifications, and relevant coursework
University of Pangasinan
Bachelor of Science in Psychology, Psychology
2022 -
Pursuing a Bachelor of Science in Psychology with coursework focused on analyzing and learning about human behavior; previously began studies in IT during freshman year.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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