At Staples, I govern contract compliance across high-spend commercial accounts, supporting Sales pricing, procurement, and SLA requirements. I also manage Salesforce cases from intake through resolution within a 48-hour SLA.
In my Procurement & Vendor Operations Specialist role, I owned vendor enablement and dropship escalations across B2B transactions. I created and distributed SOPs that improved turnaround time by 96% after implementation.
As a B2B Order Exception Analyst at Staples, I translated purchasing requirements for customers and account managers, completed purchase orders, and resolved EDI order exceptions. I documented root causes and recommendations to improve handoffs on complex issues.
At Intuit, I resolved access, permission, billing, and transaction defects affecting QuickBooks business accounts. On a procurement data standardization project, I replaced manual data retrieval with a searchable Excel tool, reducing a 10-minute process to 3 minutes.
