Tahreem Munir
@tahreemmunir
I streamline customer onboarding and build scalable fintech operations that improve activation and retention.
PakistanWhat I'm looking for
At Fasset, I process 50 to 60 onboarding cases daily across KYC, identity verification, and enhanced due diligence while maintaining zero backlog. I guide customers through complexity, resolve escalations, and help reduce churn risk from the earliest stage.
I build scalable SOPs, track SLA adherence and accuracy, and bring customer feedback into product decisions. I work cross-functionally with Product and Engineering through Zendesk, Jira, and Slack, using AI tools to improve processing speed and documentation quality.
Experience
Work history, roles, and key accomplishments
Process 50 to 60 customer onboarding cases daily across KYC, identity verification, and enhanced due diligence workflows. Build and manage client relationships, resolve escalations, and contribute to product improvements through direct customer feedback.
Sanctions Screening Officer
Independent
Jun 2025 - Sep 2025 (3 months)
Conducted structured client screening and onboarding reviews, reducing false positive rates by redesigning review thresholds and improving accuracy and onboarding speed at scale.
Junior Physiotherapist
Sir Ganga Raam Hospital
Sep 2024 - Aug 2025 (11 months)
Clinical role requiring high stakes patient interaction, precise documentation, and calm performance under pressure, with skills transferable to empathy driven client communication and operational accuracy.
Customer Support Associate
Innovation Factory
Oct 2023 - May 2024 (7 months)
Managed high volume customer queries across phone, email, chat, and social media, identifying friction patterns that led to process improvements reducing repeat contact and improving resolution rates.
Education
Degrees, certifications, and relevant coursework
KYC Lookup
Anti Money Laundering Foundations, Anti Money Laundering
Pursuing a certification in Anti Money Laundering Foundations, expected completion in 2026.
Coursera
Mastering Financial Compliance and AML, Financial Compliance and AML
Pursuing a certification in Mastering Financial Compliance and AML, expected completion in 2026.
Government College University, Faisalabad
Doctor of Physical Therapy, Physical Therapy
2019 - 2024
Completed Doctor of Physical Therapy degree.
Availability
Location
PakistanAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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