At Comfi, I handle customer inquiries about onboarding, accounts, and technical issues through Intercom. I investigate problems, document cases, and escalate them to the relevant internal teams.
I follow up on unresolved cases and keep customers informed until resolution. I also manage customer records and deal-related information in HubSpot and Airtable, coordinating with teams including Risk.
At Upliance.ai, I supported customers using an AI-powered product that combines hardware and software, helping with onboarding and troubleshooting. I also supported order fulfillment by preparing products, coordinating with logistics partners, and following up on deliveries.
