Sy Wentworth

I’m a results-driven Customer Success Manager and operations specialist focused on optimizing listings and driving sales recovery on digital platforms. I bring a proven track record of creating, reviewing, and presenting inventory with strong accuracy and strategic judgment, especially when performance and timing matter. I also pride myself on making independent decisions under pressure while maintaining established service level agreements (SLAs).

In my most recent legal contractor role, I create, review, and optimize product listings to align with client objectives and company standards—then I strategically allocate and price inventory to maximize visibility and sales potential. I work closely with account managers and cross-functional teams to design tailored listing strategies, identify workflow issues, and implement best practices that improve listing accuracy and operational efficiency. I also leverage tools and data insights to monitor performance metrics, enhance efficiency, and minimize transaction disputes while fostering strong client and stakeholder relationships through clear communication and support.

Earlier, as a Royalty Manager at Universal Music Group, I strengthened my analytical and data-management capabilities using Excel and Google Sheets, including pivot tables and VLOOKUP for reporting and decision support. I’ve also operated in fast-paced, multi-deadline environments by prioritizing effectively and solving problems with an efficient, analytical mindset. Before that, as a Chief Administrator, I supported HR operations end-to-end—maintaining confidential records, assisting onboarding, helping define HR workflows, and supporting recruitment scheduling and applicant tracking—so I could deliver reliable execution, strong communication, and dependable follow-through.