Sylvia Sadek

Supported business development and client onboarding by coordinating cross-functional teams and managing project lifecycles. Tracked business opportunities in CRM systems ensuring timely delivery of milestones and documentation.

Administered organizational operations, HR functions, and international event logistics. Coordinated cross-border communication between teams and stakeholders and translated and proofread official documents (English ↔ Arabic).

Provided translation and simultaneous interpretation for conferences and publications. Specialized in nonprofit, educational, and religious translation projects.

Primary reference for intake, verification, and booking workflows. Reduced booking errors by 40% through process standardization and supported QA and training teams with scenario-based coaching.

Supervised intake operations and trained new team members. Identified and implemented process improvements to increase onboarding efficiency and collaborated with clinical and administrative teams to enhance service quality.

Coordinated large-scale events including Sirha Arabia and Learn Events in Saudi Arabia. Supported project planning, scheduling, and execution to ensure timely delivery, and managed vendor communication, event logistics, and reporting.

Managed end-to-end patient intake process and prepared clients for psychiatric evaluation. Verified and processed confidential information in compliance with HIPAA standards and provided empathetic communication to ensure positive patient experiences.

Managed customer support for ToYou, a KSA-based food delivery app. Created and localized bilingual content (English/Arabic) to ensure accuracy and clarity and resolved customer inquiries to improve satisfaction.

Bachelor's degree in Business Information Systems from Helwan University, completed in 2021.

High school diploma from St. Joseph School, Hurghada, completed in 2017.

Completed the Google Foundations of Project Management certification.

Completed the Excel Skills for Business – Essentials certification from Macquarie University.