Farah Fathi

I’m a client-focused operations and coordination professional, US-educated, with 5 years living in the United States. For 3 years, I worked in roles requiring close, daily contact and communication with Americans, building a strong ability to understand expectations and communicate clearly.

In my current role as a Front Desk Coordinator & Operations Assistant, I lead onboarding for new clients, manage check-ins, and keep the experience consistent from day one. I coordinate meeting room bookings, maintain accurate digital records and member accounts, and support daily invoicing and billing while also organizing lounge events and follow-up communication.

Previously, as a Marketing & Outreach Coordinator for an early-stage startup, I served as a frontline point of contact for partner organizations. I used HubSpot CRM to track outreach, follow-ups, and next steps in fast-changing priorities, and I represented the organization in public speaking engagements in English and Arabic.

I also bring healthcare experience as a Psychiatric Staff Nurse, where I served as a primary point of contact for U.S. patients and families. I resolved concerns and de-escalated high-pressure situations through calm, empathetic communication, coordinated with physicians and multidisciplinary teams, and maintained strict HIPAA-compliant documentation.