Syed Alamdar Hussain Abedi

Provide customer support for Georgia Power accounts, handling new service connections, transfers, disconnects and dispute resolution to ensure accurate service requests and customer satisfaction.

Sourced, assessed and interviewed candidates for Synchrony Financial Services, managed hiring drives and maintained Workday hiring data while developing new-hire and refresher training content and upskilling trainers.

Led client acquisition and relationship management, built tailored service proposals, and managed a mixed recruiting team to implement hiring strategies, compliance, and recruiter capability development.

Oversaw recruitment processes, updated recruiting and onboarding procedures, implemented sourcing methods, trained recruiters and maintained client relationships to support staffing needs across geographies.

Managed a 21-person sales team to drive lead generation and conversion while designing and executing end-to-end recruitment strategies, candidate sourcing, interviewing and compliance reporting.

Developed and deployed training programs, conducted needs analysis, managed induction and evaluation processes, and monitored trainee progress to improve organizational learning outcomes.

Screened, hired and trained agents on language and process skills, conducted call audits and refresher trainings to improve customer service standards and KPI adherence.

Created and delivered business English and communication programs, set performance metrics, evaluated learner progress and developed long-term career and instructional plans for students.

Graduate in Commerce from GNU International, Hyderabad focusing on commerce fundamentals and related business subjects.