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Syahrul Ramadhanur

@syahrulramadhanur

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Technical Calibration & Quality Assurance Specialist with ISO 17025/9001 expertise and leadership.

Indonesia

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What I'm looking for

I’m looking for a role where I can lead ISO 17025/9001 quality and calibration work, drive internal audits and continuous improvement, and support teams with clear documentation, customer-focused technical problem-solving, and measurable operational/KPI results.

I’m a Technical Calibration & Quality Assurance Specialist with a Bachelor’s degree in Chemical Engineering and over 13 years of experience managing laboratory calibration, quality control, and operational efficiency. I lead internal audits (ISO 17025 & ISO 9001), calibration validation & verification, and ensure accuracy, traceability, and compliance with measurement uncertainty requirements.

In my roles, I’ve acted as ISO 17025 PIC during external audits by KAN, coordinated proficiency testing, maintained calibration documentation and certificates, and supported customers with technical consultation and complaint resolution. I also bring strong leadership through team management, SOP compliance, and continuous improvement—keeping quality standards high while driving business targets.

Experience

Work history, roles, and key accomplishments

Current

E-Commerce Operations Specialist

Current

Zigzag Collection

Jun 2018 - Present (7 years 10 months)

Managed daily e-commerce operations across multiple marketplaces (Shopee, Tokopedia, TikTok Shop, Lazada), including product listing, pricing, inventory availability, and order processing. Coordinated fulfillment and provided responsive customer service while tracking sales performance and running promotions to maintain store ratings and customer satisfaction.

E Commerce Operations Product Listing Inventory Management order fulfillment Customer Service Sales Performance Customer Satisfaction

Education

Degrees, certifications, and relevant coursework

University of Muhammadiyah Jakarta

Bachelor of Science, Chemical Engineering

2009 - 2015

Bachelor of Science in Chemical Engineering, covering core topics such as process design, thermodynamics, fluid mechanics, and reaction engineering. Gained practical experience in laboratory analysis and process optimization with a focus on quality control and data analysis.

SMK-SMAKPA

High School Diploma

2001 - 2008

High School Diploma focused on qualitative and quantitative chemical analysis. Trained in laboratory safety and testing procedures including titration and gravimetric/volumetric analysis, with emphasis on accurate data recording.