Swaty Singh

I lead AI-enabled marketing and content operations at Vsplash Techlabs, managing a cross-functional team of 30+ specialists delivering 2,500+ AI-assisted digital assets and 4,500+ Jira/CRM workflows each month.

I built diagnostic, SOP, calibration, and quality-governance frameworks for the Copywriter-in-the-Loop model, reducing recurring quality defects by 25%, improving workflow efficiency by 30%, and maintaining 100% SLA adherence. I turn copywriter feedback into actionable signals for Product and Engineering to improve prompts, rules, and workflows in the proprietary AI content tool.

Previously, I led content, SEO, quality, customer support, and creative operations across global brand accounts and enterprise clients. My work has included SEO strategy, editorial planning, quality audits, software implementation, client escalations, RCA, team training, and stakeholder coordination.

I'm motivated by building scalable processes, developing people, and using data-driven quality systems to help teams deliver stronger business outcomes.