As a freelance Accessibility Specialist, I built a standardized QA framework for alt-text accuracy across STEM diagrams, infographics, and data charts for international clients including Pearson Canada and Tata McGraw-Hill. It cut publisher content review cycles by 10%.
I also audited and revised content pipelines across multiple publisher accounts, maintaining an 80% compliance rate with accessibility publishing standards.
At Uber Technologies Inc., I restructured Communication and Safety Response SOPs across India, Sri Lanka, and Bangladesh, reducing urgent and safety-related escalation resolution time by 23%. I also led process-improvement initiatives that improved cross-market SLA adherence by 32%.
Earlier, at Zomato Media Pvt. Ltd., I designed onboarding frameworks that cut new-hire ramp-up time by 15% and built quality frameworks that raised process compliance by 38%. At NIIT Foundation, I standardized and delivered employability training curricula under the NSDC partnership.
