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swarnim lata

@swarnimlata

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HR operations professional who coordinated senior-citizen helpline monitoring and reporting at HelpAge India.

India

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At HelpAge India, I led monitoring and evaluation for the National Helpline for Senior Citizen project, coordinating people, activities, data, and reporting. I also supported recruitment and training coordination, maintained HRIS records, and prepared monitoring insights.

At Bihar Rural Livelihoods Promotion Society (JEEViKA), I coordinated state-level projects with government departments and development partners. I developed KPIs and training materials, prepared project plans and reports, and supported program implementation.

Experience

Work history, roles, and key accomplishments

Team Lead

HelpAge India

Feb 2021 - Jun 2021 (4 months)

Led monitoring and evaluation for the National Helpline for Senior Citizen project, coordinating people, activities, data, and reporting. Supported recruitment, training coordination, and maintained HRIS/data records and project documentation.

Monitoring and Evaluation Recruitment training coordination HRIS Data Management Stakeholder Coordination Reporting

Project Manager

Estah Society, SVR Group

Oct 2020 - Jan 2021 (3 months)

Managed strategic communication and knowledge-management activities, including content planning and newsletters. Supported recruitment and selection of 250 candidates and coordinated with stakeholders.

Strategic Communications Knowledge Management Content Planning Recruitment Stakeholder Coordination Documentation

Co-founder

Gnosh Restaurant

Jan 2019 - Jul 2020 (1 year 6 months)

Co-founded and managed a business venture with hands-on responsibility for operations, people coordination, customer service, and business development.

Operations Management People Coordinator Customer Service Business Development

Young Professional

Bihar Rural Livelihoods Promotion Society (JEEViKA)

May 2012 - Jul 2017 (5 years 2 months)

Coordinated state-level projects with government departments and development partners. Developed KPIs, training materials, and project documentation, and prepared DPRs, annual action plans, and finance proposals.

Project Coordination Stakeholder Management KPI development Training Materials Documentation Reporting DPR Preparation