I'm currently supporting Oracle Hospitality Opera PMS and Opera Cloud at VINTELLIC Software Group, deployed at NTT Data. I provide L1/L2 support across UAT and production, manage UAT cycles, and resolve critical incidents within SLA timelines.
I configure and troubleshoot OXI and IFC integrations for POS, CRS, and payment gateways, while building Oracle BI Publisher reports using RTF templates and SQL data models. I also handle root cause analysis, user provisioning, role-based access, and system configuration.
My front office experience at Time Square Club Resort & Spa and ITC Hotels gives me a practical understanding of reservations, billing, cashiering, night audit, reconciliation, and hotel PMS workflows. I combine hotel operations knowledge with technical support to coordinate effectively between hotel teams and IT.
