At Grey Knight Services LLP, I provide L1/L2 support for Eazy POS and Web AI POS, resolving 100+ customer cases per month with a 95%+ first-contact resolution rate.
I deploy software updates across 400+ client systems with zero downtime. I also support Tally Prime and BUSY Accounting Software, including inventory, backup and restore, and data migration issues.
I use SQL to validate data and investigate customer issues, and test new features on UAT portals before rollout. I share feedback with developers and participate in an Agile process with monthly and quarterly releases.
I’ve trained 300+ distributors and 7 interns, and created 3 user guides and SOPs covering Tally Prime, BUSY Software, and the Excel Upload feature.
