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bhushan patil

@bhushanpatil11

Business applications support specialist at AMZONE INTERNATIONAL who supported planning a Tally-to-Microsoft Dynamics 365 Business Central transition.

India

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What I'm looking for

I'm seeking an Application Support Specialist, SaaS Support Engineer, Technical Support Engineer (L2), Business Applications Specialist, or ERP Application Support Specialist role. I'm an immediate joiner and prefer 100% remote work.

At AMZONE INTERNATIONAL, I supported planning a transition from legacy Tally to Microsoft Dynamics 365 Business Central. I mapped Purchasing, Sales, and Logistics workflows, documented data clean-up requirements, and prepared go-live planning and training materials.

At TAGWAY RFID SOLUTIONS, I delivered L1/L2 support for ERP, Zoho CRM, and RFID-integrated applications. I investigated application and data issues, supported UAT and migration checks, and verified REST API communications and JSON payloads.

At NANDA GROUP / BALKRISHNA BREEDING FARMS, I supported the rollout from Tally Prime to POLOXY ERP and trained more than 50 users. Earlier, at DOMAIN COMPUTER, I provided L1/L2 support and maintained IT systems for 100+ users.

Experience

Work history, roles, and key accomplishments

ERP Implementation Planning Support

Amzone International

Sep 2026 - Oct 2026 (1 month)

Supported the planning phase of a legacy Tally-to-Microsoft Dynamics 365 Business Central transition, working with the UAE-based IT Director. Reviewed and mapped workflows across Purchasing, Sales, and Logistics, including Assemble-to-Order (ATO) and kitting requirements.

Microsoft Dynamics 365 Business Central Tally Workflow Mapping Requirements Documentation Data Migration UAT Support Technical Support

Technical Support Specialist

Tagway RFID Solutions

Jul 2025 - Sep 2026 (1 year 2 months)

Delivered L1/L2 application support for ERP, Zoho CRM, and RFID-integrated business applications, investigating user issues, transaction failures, data inconsistencies, and application errors. Resolved 84 support tickets during a 90-day review period with 87% SLA compliance and 98% positive feedback.

L1 L2 Support Zoho CRM ERP RFID UAT SQL REST APIs JSON Windows Event Viewer Remote Support SLA Management

ERP Support & IT System Administrator

Nanda Group / Balkrishna Breeding Farms

Jul 2024 - Sep 2025 (1 year 2 months)

Supported the rollout and operational stabilization from Tally Prime to POLOXY ERP across Procurement, Sales, Ledger Accounting, Inventory, and Management Dashboard functions. Trained more than 50 users on ERP workflows and prepared user guides, SOPs, and troubleshooting notes.

Poloxy ERP Tally Prime ERP Support UAT User Training Microsoft 365 Intune Active Directory DNS DHCP Vendor coordination

IT Support & System Administrator

Domain Computer

May 2021 - Jun 2024 (3 years 1 month)

Provided end-to-end L1/L2 technical support to 100+ users, resolving hardware, software, networking, and connectivity issues via ticketing system and remote troubleshooting tools. Managed Active Directory, DNS, DHCP, system patching, and antivirus management, ensuring 95%+ system availability.