Open to opportunities

Swapnil Chaudhari

@swapnilchaudhari1

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System Administrator at IBM-KYNDRYL PUNE who supported Vodafone Idea Limited’s Linux, UNIX, database, and IAM services.

India

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What I'm looking for

I’m looking for an organization and society that improve my knowledge and management skills, offer opportunities to use my potential, and increase my connectivity with people.

At IBM-KYNDRYL PUNE, I supported Vodafone Idea Limited with identity and access management across Linux, UNIX, and Oracle database platforms. I handled privileged-access issues, account requests, and password resets.

I used Ansible to run jobs retrieving dormancy and MEF3 data, and worked with BMC Remedy to resolve tickets. I also provided support through tickets and email.

At INFOSYS BPM PUNE, I worked as a System Support Engineer, troubleshooting Windows, network, and Linux issues. I also supported Avaya platforms, including SIP phone registration and administration, and followed ticket priorities and SLAs.

Experience

Work history, roles, and key accomplishments

System Administrator

IBM-KYNDRYL

Jun 2022 - Dec 2024 (2 years 6 months)

Provided IAM and identity access management support for Vodafone Idea Limited, including user creation, password resets, and privilege access management. Worked on Linux, UNIX (IBM-Aix), and Oracle database platforms, and used Ansible for automation and BMC Remedy for ticketing.

IAM Linux Unix IBM AIX Oracle Database Ansible BMC Remedy ARCON Putty RDP Windows Server Privilege Access Management Scripting

System Support Engineer

Infosys BPM

Oct 2018 - Mar 2020 (1 year 5 months)

Provided technical support for Windows, network, and Linux issues, and managed Avaya voice platforms. Handled ticketing, SLA compliance, and communication with vendors and service providers for voice setup and resolution.