Swaad Manzur

I've supported U.S.-based healthcare providers, physicians, and clients through remote administrative workflows, communications, appointment coordination, follow-ups, and accurate record management.

At Augmedix, I progressed from Medical Documentation Specialist to Senior Medical Documentation Specialist & Team Lead, then Senior Clinical AI Specialist & Operations Associate. I reviewed AI-generated clinical documentation, audited quality, trained team members, and coordinated with stakeholders to resolve workflow challenges.

I create reports and dashboards that support operational decision-making, identify recurring issues, and help improve service quality and user adoption. My work combines customer support, documentation, CRM/ERP workflows, data entry, and confidential information handling.

I'm comfortable working across email, phone, and digital platforms in fast-paced remote environments. I bring customer empathy, clear communication, attention to detail, and a commitment to accurate, reliable support.