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Suvidha Chourasia

@suvidhachourasia

Senior Analyst at PrimEra Medical Technologies supporting eClinicalWorks and MediTech EMR/EHR systems and resolving clinical application and integration issues.

India

Message

At PrimEra Medical Technologies, I provide L2/L3 production support for eClinicalWorks and MediTech EMR/EHR applications. I monitor application performance and troubleshoot incidents within defined SLA targets.

I diagnose application, interface, data, and integration issues using SQL and MSSQL queries, log analysis, and system analysis. I also perform root cause analysis for recurring issues and implement corrective and preventive actions.

I work with physicians, nurses, technicians, and administrative staff to support clinical and operational workflows. I coordinate with vendor, infrastructure, database, and development teams to resolve issues and improve service.

Previously, I supported EMR/EHR migrations at HealthTech India, Ellkay LLC, and provided production support for eClinicalWorks. My experience also includes HL7 interfaces, APIs, web services, and business workflow documentation.

Experience

Work history, roles, and key accomplishments

Current

Senior Analyst

Current

PrimEra Medical Technologies

Jan 2022 - Present (4 years 8 months)

Provide L2/L3 production support for EMR/EHR applications, monitoring performance and troubleshooting incidents within SLA targets. Perform root cause analysis and implement corrective actions, collaborating with clinical staff and coordinating with cross-functional teams.

L2 L3 Application Support Incident Management Problem Management Change Management Release Management ITIL SLA Management Root Cause Analysis SQL MSSQL Log Analysis System Analysis eClinicalWorks Meditech HIPAA PHI Compliance

Data Migration Engineer

HealthTech India, Ellkay LLC

Jan 2021 - Jan 2022 (1 year)

Supported EMR/EHR data migration and interface/integration issue resolution, using SQL/MSSQL for source-to-target data analysis. Investigated data discrepancies, coordinated UAT testing, and resolved post-go-live production issues within SLA targets.

Data Migration EMR EHR Allscripts Cerner NextGen Athena ECW Meditech SQL MSSQL UAT Interface Troubleshooting SLA Management

Software Specialist

eClinicalWorks

Jan 2017 - Jan 2021 (4 years)

Delivered L2/L3 production support for the eCW EMR application, troubleshooting lab, PM, and HL7 interface issues and resolving incidents within SLA targets. Performed root cause analysis using SQL/MySQL and collaborated with clinical staff to resolve workflow issues.

L2 L3 Application Support eClinicalWorks HL7 ADT ORM ORU DFT SIU SQL MySQL Root Cause Analysis Incident Management APIs Web Services Payment Gateways

Business Analyst

Epic Research

Jan 2016 - Jan 2017 (1 year)

Analyzed business systems and workflows to identify recurring issues, documenting root causes and process gaps. Created process flow documentation and wireframes to communicate resolutions to stakeholders.

Business Analysis Process Flow Microsoft Visio Balsamiq Root Cause Analysis Workflow Analysis

Education

Degrees, certifications, and relevant coursework

Gyan Ganga Institute of Technology and Sciences

Bachelor of Engineering, Information Technology

Grade: 73.1%

Bachelor of Engineering in Information Technology from Gyan Ganga Institute of Technology and Sciences, affiliated with Rajiv Gandhi Proudyogiki Vishwavidyalaya, with 73.1% marks.