At Within (formerly Klarity), I shipped AI-assisted self-service workflows in Pylon and cut the weekly open-ticket backlog by 55%+. I also built workflows for customer replies, ticket digests, knowledge retrieval, and reporting.
At Odyssey Therapeia, I defined and delivered an LLM-based medical transcription feature from clinician research through launch, cutting documentation time 70% for 50+ practitioners. I analyzed clinician interaction logs and shipped workflow fixes that lifted CSAT 45% and retention 12%.
I partnered with engineering on a Redis caching initiative that cut system latency 62%, and automated operational workflows that saved 100+ engineering hours per month. My product toolkit includes user research, PRDs, prioritization, and Agile/Scrum.
