Suraj Shah

Led product strategy discovery with logistics operators, port authorities, and regulators, translating pain points into scalable digital workflows. Launched an AI-enabled electronic Bill of Lading capability, improving document-creation turnaround time by 20%.

Defined onboarding workflows, product requirements, and roadmap priorities aligned with customer experience goals. Partnered with engineering and cost center teams to deliver scalable solutions.

Led product strategy for an AI-powered healthcare intelligence platform serving millions of users, with LLM-powered search and decision support. Designed RAG, semantic search, NER, and LLM reasoning capabilities with data science and ML teams.

Created a platform roadmap for a low-code enterprise SaaS platform serving procurement teams, sizing and sequencing capabilities against a shared engineering pool. Improved implementation cycle by 30% and reduced customer training by 40% via role-based customization and self-service rules.

Gathered requirements through workshops, interviews, and process mining, and created RPA requirement documents. Evaluated AS-IS and TO-BE process maps to assist in measuring FTE and developing value propositions.

Worked as an offshore Digital Product Manager for BUPA on their end-customer mobile application. Owned product vision and goals through stakeholder workshops, and collaborated with technical teams to build a care home management system reducing paperwork by 90% and improving patient registration by 70%.

Built a workflow management system for US healthcare RCM, using business rules to route inventory across Billing, AR, and Payment Posting. Designed and launched appeals and claims automation, boosting productivity by 95% and reducing errors by 15%.

Authored user stories and acceptance criteria for a WFM tool and led UAT before go-live, improving release readiness and cross-team alignment.

Bachelor's in Computer Engineering from the University of Mumbai, completed in 2012.