Susan NgendoSN
Open to opportunities

Susan Ngendo

@susanngendo

Tech-savvy professional specializing in data support and customer service.

Kenya
Message

What I'm looking for

I am looking for remote opportunities that offer growth, collaboration, and a supportive environment.

I am a tech-savvy and detail-oriented professional with hands-on experience in data analysis, quality assurance, and customer service. Currently pursuing a BSc in Computer Science, I have developed strong organizational skills and a passion for delivering reliable support. My experience includes managing workflows, handling client inquiries, and supporting daily administrative operations.

In my recent role as a QA Data Analyst at Execo, I validated data for accuracy and consistency, utilized SQL for data extraction, and automated data testing processes. My previous experience as a Data Analyst involved annotating datasets for machine learning, automating workflows, and conducting data cleaning to prepare datasets for analysis. I am confident in using digital tools and solving problems effectively, which allows me to contribute positively to any team.

Experience

Work history, roles, and key accomplishments

EX

Data Analyst

Execo

Jan 2025 - Apr 2025 (3 months)

Annotated and labeled datasets to train and evaluate machine learning models, ensuring high accuracy and consistency. Automated repetitive data workflows using AI-driven tools and scripting to improve efficiency and reduce manual effort.

DS

Cashier

Dallas Supermarket

Feb 2023 - Dec 2023 (10 months)

Operated POS systems and handled cash, card, and mobile payments. Delivered excellent customer service in a fast-paced retail environment, resolving customer issues and providing product information.

Education

Degrees, certifications, and relevant coursework

MU

Mama Ngina University

BSc in Computer Science, Computer Science

Currently pursuing a Bachelor of Science in Computer Science, building a strong foundation in the field. Developing skills in various aspects of computer science.

GC

Georgil Driving and Computer College

Certificate, Computer Packages

Completed a Certificate in Computer Packages, gaining foundational computer skills. This program covered essential software and computer operations.

KS

Kaplong Girls High School

Kenya Certificate of Secondary Education (KCSE), General Studies

Obtained the Kenya Certificate of Secondary Education (KCSE), completing secondary education. This involved a comprehensive curriculum across various subjects.

KS

Kasarani Primary School

Kenya Certificate of Primary Education (KCPE), General Studies

Achieved the Kenya Certificate of Primary Education (KCPE), marking the completion of primary education. This foundational education covered core subjects.

Tech stack

Software and tools used professionally

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Susan Ngendo - QA Data Analyst - Execo | Himalayas