Susan Ngendo
@susanngendo
Tech-savvy professional specializing in data support and customer service.
What I'm looking for
I am a tech-savvy and detail-oriented professional with hands-on experience in data analysis, quality assurance, and customer service. Currently pursuing a BSc in Computer Science, I have developed strong organizational skills and a passion for delivering reliable support. My experience includes managing workflows, handling client inquiries, and supporting daily administrative operations.
In my recent role as a QA Data Analyst at Execo, I validated data for accuracy and consistency, utilized SQL for data extraction, and automated data testing processes. My previous experience as a Data Analyst involved annotating datasets for machine learning, automating workflows, and conducting data cleaning to prepare datasets for analysis. I am confident in using digital tools and solving problems effectively, which allows me to contribute positively to any team.
Experience
Work history, roles, and key accomplishments
QA Data Analyst
Execo
Apr 2025 - Jun 2025 (2 months)
Validated and checked data for accuracy and consistency. Used SQL to extract and analyze data from databases, automating data testing using scripts or tools.
Data Analyst
Execo
Jan 2025 - Apr 2025 (3 months)
Annotated and labeled datasets to train and evaluate machine learning models, ensuring high accuracy and consistency. Automated repetitive data workflows using AI-driven tools and scripting to improve efficiency and reduce manual effort.
Front Desk Receptionist
Shellevan Medical Centre
Jan 2024 - Jul 2024 (6 months)
Greeted and assisted patients and visitors in a professional, welcoming manner. Managed phone calls, email support, appointment scheduling, and patient records.
Cashier
Dallas Supermarket
Feb 2023 - Dec 2023 (10 months)
Operated POS systems and handled cash, card, and mobile payments. Delivered excellent customer service in a fast-paced retail environment, resolving customer issues and providing product information.
Education
Degrees, certifications, and relevant coursework
Mama Ngina University
BSc in Computer Science, Computer Science
Currently pursuing a Bachelor of Science in Computer Science, building a strong foundation in the field. Developing skills in various aspects of computer science.
Georgil Driving and Computer College
Certificate, Computer Packages
Completed a Certificate in Computer Packages, gaining foundational computer skills. This program covered essential software and computer operations.
Kaplong Girls High School
Kenya Certificate of Secondary Education (KCSE), General Studies
Obtained the Kenya Certificate of Secondary Education (KCSE), completing secondary education. This involved a comprehensive curriculum across various subjects.
Kasarani Primary School
Kenya Certificate of Primary Education (KCPE), General Studies
Achieved the Kenya Certificate of Primary Education (KCPE), marking the completion of primary education. This foundational education covered core subjects.
Availability
Location
Authorized to work in
Job categories
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