Open to opportunities

Toto Liaka

@susannaliaka

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Experienced mobility operations officer currently working as an Emergency Response Coordinator.

Kenya

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What I'm looking for

I am looking for a role that values collaboration, innovation, and community impact.

I am a dedicated professional with a strong background in project administration, customer relations, and data analysis. Currently, I serve as the Emergency Response Operations Coordinator at Rescue Connect, where I manage emergency response operations and ensure smooth patient interactions. My commitment to data accuracy is evident in my achievement of 98% data accuracy while handling sensitive patient information with strict compliance.

Previously, I worked as a Product Operations Associate at Safeboda, where I successfully led the launch of a food delivery vertical, coordinating cross-functional teams and improving service delivery through a partner success system. My experience as a Project/Operations Management Associate at PAWA254 allowed me to manage IFES-funded projects and engage communities in voter education initiatives, marking significant milestones in advocacy and community engagement.

Experience

Work history, roles, and key accomplishments

Current

Emergency Response Operations Coordinator

Current

Rescue Connect

Jan 2024 - Present (1 year 6 months)

Managed emergency response operations, working at the intersection of emergency technology, fleet logistics, and client services. Coordinated 10–20 patient interactions daily, ensuring smooth appointment management and timely follow-up while maintaining 0 scheduling errors and 98% data accuracy.

Fleet Management Client Services Protocol Based Decision Making Excel

Product Operations Associate

Safeboda

Apr 2019 - Present (6 years 3 months)

Led the end-to-end launch of a food delivery vertical from beta testing to market deployment, coordinating cross-functional teams for order processing. Mapped and onboarded partners, developing a success system that improved service quality and presented weekly reports to the strategic team.

Product Launch Operations Management Partnering Customer Experience Workflow Optimization

Project/Operations Management Associate

PAWA254

Apr 2017 - Present (8 years 3 months)

Managed IFES-funded projects, ensuring 100% compliance with grant reporting requirements. Led the 'Changamka Na Sanaa' campaign, engaging women and youth in informal settlements for election awareness, and piloted voter education initiatives training over 16,000 potential voters.

Project Management Operations Management Campaign Management Community Engagement Voter Education Public Speaking

Advocacy & Communication Intern

National Lands Commission

Jun 2016 - Present (9 years 1 month)

Supported strategic communication initiatives focused on land policy reform. Coordinated land rights advocacy campaigns, contributing to public awareness and engagement.

Advocacy Strategic Communications Land Policy Public Relations Research Stakeholder Engagement

Education

Degrees, certifications, and relevant coursework

United States International University (USIU)

Bachelor of Arts, Diplomatic Policy

Focused on the principles of international relations, foreign policy, and global diplomacy. Developed an understanding of political science, international law, and cross-cultural communication.