susan mwaura
@susanmwaura
Guest service professional with 4+ years experience delivering excellent hospitality and housekeeping.
KenyaWhat I'm looking for
I am a motivated guest service and housekeeping professional with over four years of hands-on experience in fast-paced, team-based hospitality environments. I consistently anticipate guest needs, build positive relationships, and deliver service with a smile to drive satisfaction and loyalty.
My recent roles include Concierge at Accor Movenpick Hotel Doha and Housekeeping Attendant at Wyndham Grand West Bay Beach Doha, where I managed room cleanliness, restocked amenities, reported maintenance issues, and supported efficient check-out processes. I hold multiple industry certificates including Qatar tourism host, STCW basic training, and health & safety level 2.
I bring strong communication, organization, multilingual ability (English, Kiswahili, Spanish), and a proven record of recognition such as Employee of the Month (November 2023) and the Wyndham Grand Fame and Shame Award. I am energetic, reliable, and ready to contribute to a professional hospitality team.
Experience
Work history, roles, and key accomplishments
Housekeeping Attendant
Mövenpick
Jan 2022 - Dec 2023 (1 year 11 months)
Performed room cleaning and sanitization to high standards, including bed linen changes, trash removal and restocking amenities, contributing to improved room readiness and guest satisfaction. Reported maintenance issues and assisted with departure checks to maintain operational efficiency.
Provided guest services including timely handling of requests, coordinating job orders and room discrepancies, and ensuring positive guest interactions which supported guest satisfaction and loyalty. Assisted with check-outs and coordinated with supervisors for issue resolution.
Education
Degrees, certifications, and relevant coursework
Pettans Computer College
Certificate, Tourism / Hospitality
2022 - 2022
Completed Qatar tourism host certificate at Pettans Computer College in 2022.
Gitweku Girls Secondary School
Kenya Certificate of Secondary Education, Secondary Education
Attended Gitweku Girls Secondary School and completed secondary education in 2015.
Availability
Location
KenyaAuthorized to work in
Job categories
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