Open to opportunities

Susan Mackillican

@susanmackillican

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Customer-focused retail manager and junior bookkeeper skilled in operations, sales, and bookkeeping.

South Africa

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What I'm looking for

I seek a hands-on role in retail or small business finance where I can apply bookkeeping and operations skills, grow into leadership, and contribute to customer-focused teams.

I am a customer-focused retail manager and junior bookkeeper with experience leading store operations, stock management, and point-of-sale processes. I have a track record of improving customer satisfaction, handling invoicing and petty cash, and producing accurate sales reports while supervising staff.

I am adaptable and a quick learner who communicates fluently in Afrikaans and English. I hold Syft Pro Advisor certification and have hands-on experience with bookkeeping, stock takes, pricing, marketing, and product design and decoration in small-business settings.

Experience

Work history, roles, and key accomplishments

Manager

Tuine Liquorstore

Mar 2021 - Jul 2023 (2 years 4 months)

Managed store operations including stock take, pricing, invoicing and petty cash; improved customer satisfaction and handled cash-ups and stock ordering. Adapted processes and resolved customer and operational issues to maintain sales performance between March 2021 and July 2023.

Stock Take Pricing Invoicing Petty Cash Stock Ordering Customer Service Sales Reporting

Assistant Manager

Cute Cookies

Jan 2017 - Jan 2021 (4 years)

Assisted management and bookkeeping while overseeing cookie design, baking, decorating and customer communications; conducted stock takes and administrative tasks to support operations from 2017 to January 2021.

Bookkeeping Baking Product Design Stock Take Customer Communications Administration Minutes