At Zerodha Broking Limited, I analyzed customer requirements, transaction issues, and recurring pain points across Kite, Console, and Coin. I translated business and customer needs into BRD/FRD requirements, user stories, acceptance criteria, process flows, and UAT-ready documentation.
I analyzed trading, fund transfer, margin, mutual fund, and investment workflows, identifying process and service gaps. I also coordinated with support and operations teams to investigate platform issues and clarify requirements.
On my Coin mutual fund SIP and investment platform project, I prepared BRD/FRD and functional requirements covering investment, payments, order tracking, and transaction-failure handling. I also documented an account opening process project, and hold NISM certifications in mutual funds, equity derivatives, currency derivatives, and commodity derivatives.
