Looking for a job

Sunny User

@sunnyuser10

Message

I grow SaaS portfolios through adoption, retention, renewals, and data-driven expansion.

Canada

Message

What I'm looking for

I'm looking to grow and retain SaaS customers through strategic account management, product adoption, executive engagement, and data-driven expansion. I value cross-functional collaboration, scalable customer programs, and opportunities to apply AI and automation.

I've managed mid-market and enterprise SaaS portfolios worth more than $5M ARR, using customer outcomes, adoption, and consultative engagement to drive retention and expansion.

At Avanti Software, I manage customer accounts, source growth opportunities, and work cross-functionally to improve outcomes. I closed $34K in expansion opportunities, including a $22.5K deal that recovered a churn-risk account.

At OfficeSpace Software, I owned a $2.8M portfolio and maintained 94.7% gross retention and 111.2% net revenue retention. I increased platform adoption by 38%, drove $393K in expansion revenue, and retained $410K in at-risk ARR through data-led recovery plans and executive alignment.

Earlier, at Vantage Circle and Shift, I built onboarding and enablement programs, grew feature utilization, supported enterprise customers, and improved retention, CSAT, and response times. I use AI, automation, and customer-health signals to make engagement more focused and scalable.

Experience

Work history, roles, and key accomplishments

Current

Account Manager

Current

Avanti Software

May 2026 - Present (4 months)

Manage a portfolio of customer accounts by driving product adoption, identifying growth opportunities, and partnering cross-functionally to maximize customer outcomes. Sourced and closed $34K in expansion opportunities, including a $22.5K read-only access deal that recovered a churn-risk account.

Customer Success Account Management Product Adoption Expansions

Client Success Manager

OfficeSpace Software

Mar 2024 - Apr 2026 (2 years 1 month)

Owned a portfolio of mid-market and enterprise accounts ($2.8M), driving adoption, retention, and growth; maintained 94.7% GRR and 111.2% NRR through structured engagement and success planning. Increased platform adoption by 38% and drove $393K in expansion revenue.

Customer Success Account Management Gainsight AI Automation Upselling

Customer/Program Success Manager

Vantage Circle

Jun 2022 - Oct 2023 (1 year 4 months)

Directed a portfolio of 60 mid-market SaaS clients representing $2.1M in ARR, sustaining 92.8% gross retention and 109.4% net revenue retention. Built $177K in expansion pipeline and architected a scalable onboarding experience.

Customer Success Account Management Onboarding Training Retention Expansions

Business Development

ActiveState

Apr 2021 - Jan 2022 (9 months)

Business development role at ActiveState.

Business Development

Productboard

Oct 2020 - Mar 2021 (5 months)

Business development role at Productboard.

Customer Success Specialist

Shift

Sep 2019 - Oct 2020 (1 year 1 month)

Initiated and championed the Shift Cheer customer appreciation program, enhancing client loyalty and deepening ongoing engagement. Delivered tailored 1:1 demos to C-level executives and contributed to a 60% sales conversion rate from high-touch engagements.

Customer Success Customer Engagement Demos Onboarding CSAT