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Sunil Saroha

@sunilsaroha

Citrix & EUC Infrastructure Manager at GENPACT, managing multi-site CVAD and supporting Citrix migrations to Microsoft Azure.

India

Message

At GENPACT, I manage enterprise Citrix Virtual Apps and Desktops infrastructure across multi-site application and virtual desktop environments. I configure Citrix DaaS and NetScaler/ADC, and support migration of Citrix environments from on-premises infrastructure to Microsoft Azure.

Across my Citrix and EUC infrastructure roles, I’ve administered platforms including XenApp, XenDesktop, StoreFront, MCS and PVS, and troubleshot issues involving applications, profiles, printing and connectivity. I also guide infrastructure teams and am developing AI-assisted approaches to troubleshooting, documentation and automation.

Experience

Work history, roles, and key accomplishments

Current

Manager – Citrix / EUC Infrastructure

Current

Genpact

Dec 2022 - Present (3 years 10 months)

Manage enterprise Citrix Virtual Apps and Desktops (CVAD) infrastructure supporting multi-site application and virtual desktop environments. Lead technical teams, troubleshoot complex issues, and support migration to Microsoft Azure.

Consultant – Citrix / EUC Infrastructure

HCL Group

Oct 2021 - Dec 2022 (1 year 2 months)

Provided consulting and technical support for enterprise Citrix virtualisation environments. Supported administration, troubleshooting, upgrades, and patching of Citrix Virtual Apps and Desktops.

Citrix Virtual Apps And Desktops XenDesktop Storefronts Delivery Controller PVS Citrix Studio Citrix Director Windows Server Active Directory Incident Management Problem Management Change Management Technical Documentation

Senior Project Lead

Indiabulls

Apr 2021 - Oct 2021 (6 months)

Led technical activities related to Citrix and end-user computing infrastructure. Coordinated implementation, issue resolution, and project activities with infrastructure teams.

Citrix Windows Infrastructure Project Coordination Technical guidance Stakeholder Communication

Assistant Manager – Citrix / EUC Infrastructure

Genpact

May 2019 - Apr 2021 (1 year 11 months)

Managed and supported enterprise Citrix virtualisation infrastructure, including Citrix 1912 environments, StoreFront, PVS, and MCS. Used Citrix Director for monitoring and troubleshooting.

Citrix Citrix Studio Machine Catalogs Delivery Groups MCS PVS Storefronts Citrix Director Windows Server Active Directory Incident Management Change Management Technical Documentation

Citrix Consultant

UIPL

Jan 2014 - May 2019 (5 years 4 months)

Designed, deployed, and supported Citrix XenApp and XenDesktop environments. Administered enterprise virtualisation infrastructure and provided technical support.

Citrix Virtual Apps And Desktops XenDesktop XenServer Provisioning Services Storefronts VMware ESXi Windows Server Active Directory DNS DHCP Virtual Machine Management Change Management Problem Management Lifecycle Management Technical Documentation

Desktop Support Engineer

Vyam Infosolutions

May 2012 - Oct 2013 (1 year 5 months)

Provided technical support for desktop and end-user computing environments. Troubleshot hardware, software, operating system, and connectivity issues.

Desktop Support Troubleshooting Windows Service Management Incident resolution