I manage enterprise end-user computing environments across Citrix Virtual Apps & Desktops, Citrix Cloud, Citrix DaaS, and Windows 365 Cloud PCs.
At VOIS, I provision and manage Windows 365 Cloud PCs through Microsoft Intune, covering onboarding, licensing, compliance monitoring, lifecycle automation, and Entra ID integration for SSO and role-based access.
Previously at HCL Technologies, I monitored 2,000+ VDI machines and managed 300+ Citrix servers. I configured Machine Catalogs and Delivery Groups, performed MCS updates and monthly patching, and improved login and session performance with FSLogix and Citrix Profile Management.
I troubleshoot access, performance, provisioning, and application compatibility issues while working within ITIL-aligned SLAs and 24/7 production support. I also lead customer review meetings, manage Jira user stories, and execute infrastructure changes through formal change management processes.

