sunil maharjan

I am an AI Trainer with a robust background in the e-commerce and remittance industries, dedicated to improving customer interactions through innovative AI solutions. My experience at Daraz Pvt Ltd Nepal has equipped me with the skills to enhance customer satisfaction and streamline service operations. I have consistently demonstrated my ability to analyze customer feedback and implement effective solutions that drive efficiency and client loyalty.

In my recent role as an AI Trainer, I developed and optimized chatbot conversations to enhance customer experiences. My analytical skills allowed me to conduct deep dives into chatbot interactions, identifying key areas for improvement. I curated high-quality datasets for model training, which significantly improved AI capabilities and customer outcomes. My proactive approach to issue resolution has been instrumental in maintaining high service quality and ensuring timely resolutions for customer inquiries.