sumit tribhuwan

Provided technical and customer support for client environments, handling technical queries, incidents, and service requests within defined SLAs. Monitored AWS infrastructure and responded to alerts related to system availability, performance, and resource utilization.

Provided technical support and cloud operations assistance for AWS-based production environments, handling an average of 8–10 alerts/tickets per day within SLA. Monitored AWS EC2 instances and S3 storage resources to maintain consistent system availability and performance.

Provided advanced technical support for Dell Pro Support customers across South-East Asia and Australia, resolving an average of 30–40 tickets/day and maintaining a customer satisfaction (CSAT) score of 95%. Led and mentored a team of 20 technical support associates, helping the team consistently meet monthly performance targets.

Supported Flipkart sellers in optimizing accounts, managing product listings, processing orders, and resolving payment and return issues. Educated sellers on the Flipkart Seller Panel and provided guidance on business growth and sales optimization strategies.

Delivered phone-based support to customers for motor, health, travel, and home insurance products. Handled policy inquiries and claims management, providing accurate information to ensure high customer satisfaction.

Pursued a Bachelor of Commerce degree.

Completed Higher Secondary Certificate in Science.