Open to opportunities

Sumit Ranjan

@sumitranjan

Senior Technical Support Engineer at Alignerr (Vixxo), improving response times by 20% and reducing manual data processing by 15%.

India

Message

At Alignerr (Vixxo), I provide enterprise technical support and infrastructure administration, resolving critical platform and system bottlenecks. I manage IAM workflows and use Excel VBA and Pivot Tables to track incident trends.

I improved response times by 20% and reduced manual data processing by 15% at Alignerr (Vixxo). My reporting work also freed up 8+ engineering hours per week.

At Cognizant, I provided L2 infrastructure support, administered Active Directory, and troubleshot Windows, VPN, VDI, and RDP issues. Root cause analysis helped reduce infrastructure support ticket volumes by 10%; I also maintained SLA compliance and received the Best Employee Award for 3 consecutive months.

Experience

Work history, roles, and key accomplishments

Current

Senior Technical Support Engineer

Current

Alignerr (Vixxo)

May 2023 - Present (3 years 4 months)

Provided advanced enterprise technical support and infrastructure administration, managing IAM workflows and optimizing operational support workflows. Achieved a 20% improvement in response times and a 15% reduction in manual data processing efforts.

IT Support Infrastructure IAM Active Directory ServiceNow Jira Service Desk Zendesk Excel VBA Pivot Tables Process Optimization

Systems Engineer (L2 Infrastructure Support)

Cognizant

Apr 2022 - Apr 2023 (1 year)

Delivered high-tier technical support and Active Directory administration, managing GPOs and troubleshooting network faults. Executed root cause analysis, driving a 10% drop in infrastructure support ticket volumes.

Active Directory GPO VPN VDI RDP Windows Server Troubleshooting Root Cause Analysis SLA Management Windows SLA

Infrastructure Support Specialist

ABC Cosmetics Pvt Ltd

Aug 2018 - Feb 2020 (1 year 6 months)

Administered day-to-day enterprise IT infrastructure operations, monitoring server uptimes, network switches, and directory nodes. Managed hardware, OS deployments, and application accessibility compliance.

IT Infrastructure Server Monitoring Network Administration Hardware Management OS Deployment Networking Hardware

IT Support & System Executive

The Password

Aug 2014 - Jul 2017 (2 years 11 months)

Developed automated tools using Excel VBA for service reporting and KPI tracking. Improved First-Contact Resolution rate by 18% through structured data analysis and team coaching.

Excel VBA Data Analysis KPI Tracking Team Coaching IT Support