sumanth raj
@sumanthraj
I lead major incident resolution and IT operations, improving uptime, SLA compliance, and service restoration.
IndiaWhat I'm looking for
I've managed major incidents and IT operations across Arunodaya Packaging, Arunodaya Publishing House, S&P Global Market Intelligence, Avaya Operations India, and Unisys Global Services. I focus on restoring critical services quickly, maintaining SLA compliance, and keeping stakeholders informed during outages.
I use ServiceNow, HPSM, Nagios, SolarWinds, and ThousandEyes to support infrastructure, incident, problem, and change processes. I've led crisis and war-room bridges, coordinated vendors and technical teams, strengthened proactive monitoring, and improved incident handling through clear escalation and communication.
Experience
Work history, roles, and key accomplishments
IT Support Administrator
Arunodaya Packaging Pvt Ltd
Jan 2022 - Present (4 years 8 months)
Delivering ITIL-aligned incident management and infrastructure support for enterprise systems. Facilitating crisis bridges and ensuring rapid incident resolution with vendor coordination.
Infrastructure Engineer
Arunodaya Publishing House
Aug 2018 - Nov 2021 (3 years 3 months)
Provided infrastructure and incident management support for LAN/WAN, servers, and backups. Resolved high-priority incidents impacting business continuity such as VPN, VoIP, and Firewall issues.
Infrastructure Engineer (NOC)
S&P Global Market Intelligence
Sep 2017 - Apr 2018 (7 months)
Monitored enterprise systems using Nagios, SolarWinds, and Thousand Eyes for proactive issue detection. Led global war room bridges for high-severity incidents ensuring timely service restoration.
Incident Management Analyst
Avaya Operations India (Magna Infotech)
Apr 2014 - Jun 2016 (2 years 2 months)
Owned and managed major incidents ensuring SLA compliance and timely service restoration. Facilitated communications to stakeholders during critical incidents and outages.
Service Support Analyst / Field Support Coordinator
Unisys Global Services
Aug 2006 - Jun 2011 (4 years 10 months)
Logged, tracked, and escalated IT incidents ensuring resolution within SLAs. Coordinated field engineers and technical teams for service restoration.
Education
Degrees, certifications, and relevant coursework
CMC
Diploma, Software Technology
Completed a three-year Diploma in Software Technology from CMC.
IGNOU
CIC
Completed the CIC program from IGNOU after 10+2.
St. Thomas Junior College
10+2
Completed 10+2 education at St. Thomas Junior College, Hyderabad.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Social media
Job categories
Skills
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