At Sykes Business Solutions, I managed incident resolution and day-to-day operations for client financial platforms, maintaining SLA, security, and data-integrity standards. I also created SOPs and compliance documentation to streamline cross-functional process management.
Previously at Sitel Pvt Ltd, I conducted operational audits, root-cause analysis, and database checks while managing confidential user accounts, access permissions, service logs, and vendor escalations. I bring over five years of experience across financial service operations, process administration, vendor support, and incident management, supported by an MSc in International Business.
