SUJOY SARKAR

Led ERM, operational risk and operational resilience programs, defining risk assessment methodologies and country risk analyses (PESTEL+) and driving KRI-to-KPI remediation for the Risk & Compliance Apex Committee. Managed compliance and audit governance, overseeing SOC2/SLA attestation and RCSA closed-loop recommendation remediation while strengthening BC/DR planning.

Owned the LOD2 risk framework and implemented ERM/ORM and business continuity controls, establishing reporting mechanisms for internal committees and regulators. Monitored KRIs/KPIs, supported third-party risk management and fraud/natural catastrophe risk analytics, and ensured regulatory-aligned compliance and audit readiness.

Performed linguistic control testing and UI verification for pre-released applications, ensuring regional content quality across drafts, proofs, SEO, metadata, and compliance requirements. Coordinated with content, delivery, production, and telecast teams, managing vendors and schedule feedback to support program management.

Led India servicing team operations through team administration, SOP/process documentation, and escalation management for timely issue remediation. Supervised mortgage servicing, revenue assurance, vendor SLA compliance, and SOX control effectiveness reviews supporting SOC2 attestation.

Managed daily reconciliation of customer invoices and bank transactions, reviewed receiving and inventory records, and supported vendor risk assessment and due diligence. Produced sales trend and consumption analysis for business intelligence, including support for fraud risk assessment reporting and corporate communication.

Maintained books of accounts with monthly reconciliation, building dashboards for cost and revenue analysis and supporting trend-based inventory supply/consumption forecasting. Coordinated with statutory auditors and provided liaison with civil authorities while supporting ongoing accounting operations.

Prepared cost vs revenue reporting using account statement analysis and maintained bookkeeping per business and statutory guidelines. Managed receivables and payables, monitored supply chain management with MIS and data visualization, and coordinated with clients, vendors, and state authorities.

Conducted customer profiling and due diligence for loan eligibility assessments aligned to RBI guidelines, including PEP validation. Ensured AML/KYC and FIU compliance to deter fraud risks and coordinated end-to-end loan processing with cross-functional teams and HDFC Bank.

Ensured day-to-day operational efficiency by resolving customer concerns and maintaining safety and security at the facility. Supported vendor due diligence and account payables and handled cash distribution/collection with ongoing reconciliation and feedback documentation.