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Suisui Zhou

@suisuizhou

Message

My name is Suzie, I'm a Senior Business Analyst based in Canada.

Canada

Message

I'm a Senior Business Analyst who have related experience for over 2 years. I have experience working in the education, natural gas, medical and legal area.

With a Bachelor of Economics and years of professional experience in data and technical support, I utilized a data-driven and resourceful approach in problem-solving. I am independently motivated, and I also highly appreciate team efforts and collaborate productively within groups. Furthermore, I have lots of hands-on experience with stakeholder management, project coordination, database management and analysis with proficiency in tools such as Salesforce, Microsoft Excel, Tableau, Power BI etc.

Additionally, I've built strong customer service and teamwork skills by interacting with people of diverse backgrounds and needs.

Experience

Current

Senior Analyst

Current

SaskEnergy

Feb 2023 - Present (1 year 3 months)

• Act as the functional lead, and collaborate with the technical team to solve queries, problems, updates, and modifications for CIS & Billing system.
using configuration and testing techniques to get the best outcome.
• Analyze and troubleshoot application issues, identifying, configuring, testing and implementing solutions for defects.
• Lead the on-going maintenance and audit of system data

Project Management Communication Customer Success Jira Business Development Customer Support Data Analytics Communication Skills User Experience Technical Support Agile Problem Solving Stakeholder Management Troubleshooting Configurations System Configuration Salesforce CIS

Administrative Assistant

Saskatchewan Polytechnics

Aug 2019 - Feb 2022 (2 years 6 months)

•Collected and synthesized the SCBScN program’s data with advanced Excel and SQL. Data cleaning and database maintenance were performed to ensure the data is of high quality and stored for future analysis.
• Prepared insights and recommendations using analytical problem-solving skills, Tableau, and PowerPoint to translate priorities and opportunities into actionable steps.

Data Database Risk Management Data Quality Data Cleaning Data Management Data Extraction

Records Administrator

Saskatchewan Polytechnics

Mar 2022 - Jan 2023 (10 months)

• Makes global data changes to database as required, creating database solutions for various data needs related to building and tracking relationships with students, alumni, parents, donors, friends, etc.
• Conduct record creation and maintenance of Raiser’s Edge, including updating and tracking of demographics, address information, student information and engagement data.